In Safe Hands
How many times have you wondered if you really need travel insurance when going on holiday? After all, have you ever had to make a claim? Denise and her husband Michael used to ask themselves that very question – until their holiday in the Canary Islands went horribly wrong and they could have been forced to sell their home to get out of trouble.
It all started last year when the couple, who are frequent visitors to Fuerteventura, were walking along their favourite beach. Denise tripped and fell onto the rocks. “‘I knew instantly that I had fractured my hip,” she says. “At the hospital, I was told I needed a hip replacement and that they would have to send me to Gran Canaria for the prosthetic, which would take a week. I just thought, I need to be at home. I was totally afraid.”
Staysure to the rescue
Thankfully, everything changed once Denise and Michael got in touch with their travel insurance provider and over-50s specialist, Staysure. It immediately rallied a medical team and transport to get the couple back to the UK for the urgent treatment Denise needed.
She says: “They were fabulous and just seemed to lift every worry off our shoulders. They quickly got a plane sorted out, with two pilots, a doctor and a nurse, and we were on our way home. The service was first class, it really was. I had the operation done and was out of hospital within six days.”