Frequently asked questions
What is the Secret Garden?
The Secret Garden is an exclusive area of gardenersworld.com for subscribers to BBC Gardeners' World Magazine. It features a wealth of online extras, for Subscriber Club members only.
What will I find in the Secret Garden?
The Secret Garden contains brand new projects, features, videos and special offers. New content is added every week, so be sure to visit regularly to get the most from your subscription.
How do I access the Secret Garden?
To access Secret Garden you'll need to register as a user of gardenersworld.com and enter your BBC Gardeners' World Magazine subscriber code. If we already have your email address then please check your inbox for an email containing a Secret Garden activation link (this link automatically includes your subscriber code, so you don't have to enter it).
If you haven't received an activation email you can find your subscriber number on the address sheet that comes with your special subscriber editions of the magazine. Your subscriber number begins with a 4, and is followed by nine digits.
Alternatively, you can email firstname.lastname@example.org for assistance.
You can see an example of an address sheet, with the subscriber code outlined opposite.
There are three places to take out a digital subscription to BBC Gardeners’ World Magazine:
- Apple App Store
- Google Play
App Store and Google Play
Simply download the free app, then make your in-app subscription purchase.
After subscribing, please choose ‘Secret Garden’ from the ‘hamburger’ menu. Your subscriber number will then be displayed (this might take a few moments to appear).
When the number appears, click ‘Go to the Secret Garden’. This will then open the Secret Garden activation page - your subscriber number should automatically appear in the activation field. Your subscriber number will start with ‘IFS’.
(If this doesn’t happen, simply go back to the ‘Secret Garden’ link within the app, note down your number and input it manually on the Secret Garden page on gardenersworld.com).
if you do not see a subscriber number and believe you have an active subscription, you may need to restore your purchases from the ‘hamburger’ menu in the app.
If you take out a digital subscription via buysubscriptions.com, you will receive an email containing your subscriber number. The number will begin with a ‘4’, followed by nine digits. Please use this number to activate your secret garden access at gardenersworld.com/secret-garden
Does my buysubscriptions.com login work on gardenersworld.com?
No, your buysubscriptions.com account is separate to your website account on gardenersworld.com.