Frequently asked questions

Gardeners’ World Premium Subscription

What does a Premium subscription include?
With a Premium digital subscription to Gardeners’ World, you can:

  • Access exclusive content providing you with a monthly guide to your gardening year
  • Practical timely advice from the experts
  • Planting and design inspiration
  • Subscriber-only videos and slideshows
  • Monthly gardening guides
  • Problem solving monthly Q&A
  • Twice-weekly Subscriber Club email newsletters
  • Save 10% off purchases with our 25+ online partners
  • Curated & exclusive offers on plants, products and travel
  • Listen to award-winning podcasts with early access to expanded editions
  • Access to on-demand webinar content
  • Subscriber exclusive competitions

Which payment methods can I use?
We currently accept Mastercard, Visa debit and American Express card payments.

How do I cancel my subscription?
You can cancel your subscription anytime online in our account or you can contact our customer service team via email at premium@gardenersworld.com.

How do I subscribe to Gardeners’ World?
Follow these simple steps to subscribe to Gardeners’ World:

• Visit www.gardenersworld.com/join/
• Choose your subscription term
• Create an account by entering your email address and password
• Enter your payment details
• Enjoy unlimited access to Premium content on the site

How do I take out a free trial?
Click here to start a free trial. Please note, that trials are for new customers only.

How do I cancel my free trial?
If you are a Premium subscriber you can update your preferences at any time in the ‘My Subscription’ section of your account. Alternatively, you can contact our customer services team by calling 03330 162123 (UK subscribers), 01604 973731 (overseas subscribers), or via e-mail at ​​premium@gardenersworld.com  

What is a 14-day cooling-off period?
If you change your mind in the first 14 days of your subscription, we will refund you accordingly.

If I want to cancel my Premium subscription, how would I do this?
You can cancel your subscription at any time in the ‘My Subscription’ section of your account. Alternatively, you can contact our customer services team by calling 03330 162123 (UK subscribers), 01604 973731 (overseas subscribers), or via e-mail at ​​premium@gardenersworld.com  

If you are a magazine subscriber you can cancel your subscription by calling 03330 162 139 or online here

When I cancelled my subscription I got a message saying auto-renew has been turned off. Is this correct?
Yes, at this point, you have successfully cancelled your subscription and you should receive an email shortly to confirm this update to your account, including your last access day. You can re-subscribe at any time.


Premium Access for Magazine subscribers

Where has Secret Garden gone?
Secret Garden has had a refresh and has become GardenersWorld.com Premium. As well as a name change to Premium, it also has a brand-new look and great new content, plus more of the features you love. 

If you have already unlocked Secret Garden you will have access to all Premium content already. If not you can unlock Premium here 

Do Magazine subscribers also have access to Premium digital content?
Yes, as with Secret Garden, all print magazine subscribers have free access to Premium. Simply register and unlock your access using your subscriber number which can be found above your name and address on the magazine paper wrap or in your subscription confirmation.  

You will not be charged and your access will continue for free for the length of your magazine subscription. 

What happens if I cancel my print magazine subscription?
Your access to Premium is linked to your Print magazine subscription, so when you stop receiving that you will also no longer be able to access Premium content on GardenersWorld.com 

I am registered on GardenersWorld.com but still can’t access Premium content.
Click on My Account on the top right of the page and select settings. Select the subscriptions option from the menu and enter your subscriber number to unlock Premium access.

What are Web Push Notifications?
A web push notification is a small pop-up alert that is sent to your browser. A notification from GardenersWorld.com will notify you of new content releases, offers etc added to our website.

By clicking on a web notification, you will be taken to the promoted content we think you’ll enjoy on GardenersWorld.com. Alternatively, you can simply dismiss the message.

Why am I receiving web notifications?
If you are receiving web push notifications from GardenersWorld.com, this means that you have actively opted in to alerts during a visit to our website.

How do I manage/switch off Web Push notifications?
The settings for web notifications vary slightly by browser, but they are all easy to amend. Select your browser from the list below to manage your notification settings:

Google Chrome

Safari

Firefox

Microsoft Edge

Managing my Gardeners’ World registration

How do I register?
To register use the form that appears within articles, or alternatively, click ‘Register’ at the top right-hand corner of your web page. You then simply need to enter your email address and choose a password. You can also use their Facebook, Google or Apple account to register with GW.com

How do I update my personal details?
You can update your details via the My Account area at the top right-hand corner of the page. Log in using your email address and password to then manage your personal details, password and newsletter preferences.

I’ve forgotten my login details, can I reset them?
Forgotten your password? Click on the ‘Forgot your password?’ link on the login form. You will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after doing this, get in touch at support@gardenersworld.com.

I’d like to manage my newsletter preferences, how can I do this?
You can update your preferences at any time. Log in and select My Account at the top right-hand corner of the page. To unsubscribe, you can do so in your account settings or you can unsubscribe directly from the bottom of any HistoryExtra email.

How will you use my data and my personal details?
We’ll keep your data safe and only use it in the ways you’ve permitted. Find out how and why by reading our privacy policy.

Discover more about the benefits of a Gardeners’ World Magazine subscription and place your order