Help with accessing Secret Garden

Having trouble activating your Secret Garden access? Get help, below.

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Secret Garden is an exclusive online space for Gardeners’ World Magazine subscribers, packed with extra features, videos, offers and competitions.

To access Secret Garden you’ll need a gardenersworld.com website account and an active Gardeners' World Magazine print subscription. For help in activating your access, please check the information below.

If that doesn’t resolve your issue, please get in touch via one of the methods listed further down the page.


I'm being presented with the error, "Sorry, that subscriber code is being used under a different email address"

Your Secret Garden access can only be activated against one gardenersworld.com website account. If you’re getting this message it could be that you’ve already activated your Secret Garden access against another website login, using a different / old email address.

If you think you’ve previously activated Secret Garden access, please click ‘Log out’, top right-hand corner of the page, then click ‘Log in’ to log in with your alternative email address and password.

If you’re unsure if you have more than one login registered with gardenersworld.com, please send us an email and we'll check for you.

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I'm being presented with the error, "There seems to be a problem, please try again"

If you're being presented with a message that there seems to be a problem, there could be several causes.

Your subscription could have lapsed and you need to renew in order to access the Secret Garden.

You could be entering an incorrect subscriber code. Please note, your subscriber code begins with a 4, and is followed by nine other digits.

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I used to be able to access Secret Garden content but now it's all locked.

If you have previously successfully added your susbriber number to your account then you may just have been signed out. 

Click the 'Sign in' link in the top right of the screen and sign in with your registered email address and gardenersworld.com password.


Contact us

To request your subscriber number, to notify us of a change of postal address, a change of name or any other query relating to your magazine subscription, contact our customer services team:

Telephone: 03330 162 123

Lines are open Monday to Friday 8am-6pm; Saturday 9am-1pm. Calls from landlines will cost up to 9p per minute. Call charges from mobile phones will cost between 3p and 55p per minute but are included in free call packages.

Email: gardeners.world@buysubscriptions.com